Job description

Job title: Sales and Customer Service Adviser
Department: Sales/Customer Services
Location: Aldercarr Hall, Attleborough Road, Great Ellingham, Norfolk, NR171LQ
Responsible to: Sales and Customer Services Directors

The package and perks

Salary according to qualifications and experience.

The company

Totally Beauty Ltd is a small business that is growing fast. Providing accredited nail and beauty courses in over 40 locations nationwide it is now a market leader within the UK and is a real entrepreneurial success story. With the continuous goal of providing high quality education at an extremely low cost, providing accessibility to everyone.

The opportunity

The job of Sales and Customer Service Adviser will be primarily concerned around dealing with course and product sales via telephone and email as well as dealing with customer relations, ensuring each and every client has the very beast customer experience. You will be part of a small but growing team with progression opportunities within the company.

Job role and responsibility

• Play a central and active role in establishing sales processes leading to capturing sales via phone or email from enquiries, which are provided to you.
• To organise and administer sales opportunities.
• Work with developers to maximise sales channels like email and SMS marketing
• Take an active role in developing and then deploying a social media strategy enhancing channels like Facebook, Twitter and YouTube
• Provide a high quality customer relation experience, helping clients with various tasks including scheduling courses, booking courses, answering enquiries and queries via telephone and email.
• Where required, work directly with the company directors

Skills, qualifications and experience

• Good knowledge of consumer behaviour and best practice techniques for sales conversion
• A good understanding and to be able to use a computer
• Social Media knowledge
• High standard of written and spoken English
• Good phone manner
• Copy-editing and proof-reading skills

Personality and character

• Self starting, team-player
• Practical and efficient
• Confident
• Articulate
• Adaptable
• Careful, meticulous attention to detail
• Excellent organiser and problem-solver
• Able to prioritise
• Ability to work calmly and effectively under pressure, handling multiple customer enquiries at a time.

How to apply

To apply for this role please fill in an application below and a member of our team will be in contact with you.

The time frame for a client returning for maintenance on a liquid powder system is the same as for any other system. It is the growth rate of the natural nail that will determine the frequency of the appointment and it’s your job as the nail technician to advise and book your client in for the appropriate return time.

Have your consultation card ready so when she returns you can assess her nails, making note of any damages or repairs that may need doing during the treatment.

The return period for this treatment is usually 3-4 weeks, some clients will get longer out of there extensions before this is required where others will get less, this is why it is important to document the growth pattern so you know your client will always return at the correct time ensuring her nails remain strong, healthy and always look there best, (she is an advert for your business and skills so it is in your benefit to maintain these appointments)

The purpose of a re-balance/re-white is simple. It is to re-balance the nail back into its correct zone pattern 1, 2&3. In the 3-4 week period your client is away her natural nail will grow underneath forcing the extension to grow up with the nail, this leaves the extension unbalanced and prone to weakness and cracking. You will see new growth of natural nail at zone 3. Zone 2 (the apex, stress area) will of grown into zone 1 and you will see the free edge of the natural nail below the white smile line. (This will almost be hanging off)

To rebalance follow these steps.

• Sanitise yours and your clients hands
• Remove any polish and carry out any cuticle work, it is important to do this every time your client returns as the cuticle will grow with the nails, (if its not removed it will cause lifting)
• Replace any missing nails (if required)
• Alter the shape and length, adjust accordingly,  the length should be taken back to the original requested length as discussed at the initial consultation, this will ensure the correct ratio of white to pink and a even looking, balanced nail, if your client request’s the length to be left you need to note this on the record card. As she may encounter problems with a longer extension.
• With a 240 grit, file down the side walls to straighten.
• Now with a 180 grit, thin down the free edge zone 1, because you are replacing the white and re painting it into its correct zone, you will need to make sure you file all remains of the old white product of the nail (if its not removed it may result in a shadowy finish and also a thick free edge)
• File into zone 2 to level it out, you should be removing the bulk of the product off the nail.
• Now carefully work your way into zone 3 the cuticle area, file this so that you cannot see the seam where the natural nail has grown. (Be careful not to file onto the natural nail though you are only removing old product) If there is any lifting this will need to be filed out before you apply new product over the top otherwise you will see it through the new nail.
• When the whole nail Is filed it should be even all over, no sign of white tip, apex or seam at the cuticle (it’s a blank canvas to start again)
• Brush of any loose dust and dehydrate the nails, paying attention to the new growth in zone 3, check your client is happy with shape and length before you apply the product.
• Clean your work area down, wipe away any dust and lay clean tissue on the desk.  Have your products ready to the side of you, and make sure your brush is clean and the tip is in a point.
• Apply primer to zone 3 (only on the natural nail, don’t flood the cuticle or touch the skin)
• Now submerge your brush in your monomer and wipe the full length of the brush on one side. With the side of the brush that is loaded with monomer pull this through your white powder, until you have a bead on the tip of your brush.
• Press the bead onto the centre of zone 1, (let the bead relax on the nail, you will see the bead sink and then pop back up into shape, like its breathing in and out!!  This is now ready to work onto the nail.) with the belly of the brush press the bead down towards the smile line (this should sit 1-2 mm below the natural smile line), press it into the corners and the side walls, and pull the product up over the free edge to ensure even coverage. Wipe your brush of any excess and then with the tip of your brush tidy your new smile line.

*Note, clean your brush on some tissue or a nail wipe after you have finished you bead application and before you put it back into your liquid, this will stop your monomer from becoming contaminated, and any lumps forming in the bristles of your brush.

• With your clean brush, loaded with monomer, pick up a bead of pink/clear powder and place it into the centre of zone 2 (stress area/apex) this should sit just behind the white smile line, push this bead out to the side walls tucking the product in to ensure full contact is made with the nail (leave a small margin), and then pull the excess up over zone 1. (there should be no visible gaps between zone 1 & 2, the beads should join together)
• (Clean brush) Now with a small bead apply this to zone 3, push down toward the cuticle remembering to leave a small margin and press out to the side walls really press the product onto the nail, this will ensure no ridge is left around the cuticle area and will prevent lifting. Pull any excess up the nail towards the free edge.
• When this has been done to all the nails, allow them to dry before filing.  With a 180 file in the side walls, up the side of the nail, over the top and down to the other side of the nail (follow a c curve when filing, for a nice shapely nail) then buff with a white buffing block (or similar)
• Apply oil and buff in, remove any residue with a dry nail wipe and then use your 3 way buffer to finish to a high shine.
• Polish if required.
• Remind your client about the aftercare routine and if you are selling products now is the time to recommend oils and hand creams etc
• Book the next appointment before client leaves and ensure she is happy with the finished result.

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This post was written by Polly Saunders, a tutor at Next Step Beauty. If you have any questions or would like more information please contact us

Next Step Beauty is a private nail and beauty college offering a range of nail and beauty courses including a complete nail technicians course.

This Nail Art kit provides you with everything you need to enable you to work on your clients.

Whats included in the nail art kit:

Total Nail Art Kit JUST £120 BUY NOW

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Need a Nail kit and training?

We provide a fully accredited nail art course nationwide. For more details visit: nail art course

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What is the Salon Website Builder?

The Salon Website Builder is a website development service specific for beauty, hair and mobile salons. As a cost effective way of getting your own beauty business website the Salon Builder has NO upfront setup fees and one low monthly service charge which includes everything you need to succeed online and get new clients.

Key Features of the Salon Website Builder:

There are so many features to this salon website builder its hard to know where to start but here are just a few we love!

1. Stunning beauty, hair and mobile salon themes
2. Full award winning content management system allowing you to update your website! Its very easy to use!
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4. Have your very own beauty blog
5. Sell products directly from you website using PayPal

How to get the Salon Website Builder

To get going with the salon builder simply visit the link below, take a tour of the product and then when your ready select the package you want and click buy. It really is that simple!

Gel nail extensions is rapidly increasing in popularity with new and improved mixes coming onto the market constantly. There are several different types of Gel but they all require a UV lamp to cure it. (This is also known as polymerisation) there are three main types of gel these are.

• Hard Gel        (which has to be removed by filing)
• Soak of Gel   (which is removed in acetone)
• Gel Polish     (which is applied like a nail polish, and is also removed with acetone)

Some of the advantages of using a gel system are:-

• Easy to apply
• Low odour
• More flexible, it is a gentler system acrylic.
• Natural looking
• Permanent high shine & gloss.

And some of the disadvantages are:-

• Gels aren’t as strong or hard wearing as acrylic
• Not as easy to repair as other systems if they crack or break
• A complete cure is necessary for each nail
• Some Gels create a heat sensation on curing under a UV light know as an exothermic reaction

All gel systems will have there own guide lines as to how the product should be applied, even thought the technique explained below is a generic one, please make sure you follow the manufactures guild lines for optimum results from the product.

1. Complete full client consultation
2. Sanities yours and your clients hands checking for contraindications
3. Follow the preparation procedure (Please see our PREP Blog for a step by step guide, this is a very important part of the nail application, and should be done before any of the nail systems are applied)
4. If the nails are being extended apply tips cut to length, shape and blend.
5. Apply primer
6. Pick up small bead of clear gel and place it in the centre of the nail, work it up over the free edge and down to the cuticle area in small circular motions, covering the whole nail, being sure to leave a clear margin around the sidewalls and cuticle. Complete this on four fingers of one hand (you can do 2 at a time if you prefer) curing the nails under the UV lamp as you go, when the four fingers have been done on each hand, apply to the thumbs and cure, at this stage all fingers will have a base of clear gel.

*HINT* Even though the gel is set and hard after curing, it will have a sticky residue,  DO NOT be tempted to wipe over the nail at this stage as this stickiness will give a better adhesion to the next layer of gel.

If your client wants a natural gel nail (no white tip) these following steps still apply, and you still work in 3 zones, the only difference being is you will be using a pink/clear gel in zone 1 instead of a white.

French manicure nail

Using a white gel (you can use a sculptor gel which is slightly thicker) pick up a small bead and apply to the free edge (zone 1) working it into the smile line in small circular motions, even the bead out to the sides of the nail and up and over the free edge to cap it, wipe your brush on a clean lint free wipe that has been moistened with a cleanse solution and remove any gel excess, and now sweep your brush to create your smile line, if you need to apply more product to even it out and prevent shadowing do this now, and try to get you smiles lines nice and even before you cure the nail. (Apply this to 2-4 nails at a time and cure). Repeat on the thumbs.

*HINT* Most gel lamps have built in timers, and the curing time for the nails is 2 minutes, if you are using an LED lamp this is a significantly shorter cure time as the light is more intense. Always follow the manufactures guild lines when using your gel product, as the curing times can be different, and make sure your UV lamp has the British standard flag of approval and has been PAT tested. (Portable Appliance testing, find out more in our Health and Safety Blog)

1. Clean your brush and pick up a bead of pink/clear gel and place behind the smile line (zone2), this is the stress area and apex of the nail and provides the strength to the extension so it is very important that you get this bit right.   Gently work this onto the nail and pull a small amount up over the white, leaving the bulk in the stress area for strength and shape, and then work the bead down to the cuticle area, remembering to leave a clear margin around the cuticle and side wall (this only needs to be 1mm but its essential that it is there otherwise product will touch the skin causing lifting, also don’t try and stretch this second bead out to much as you need the bulk of it for the apex behind the smile line).

Now add a smaller bead to zone 3 and LIGHTLY pull it up the nail, at this stage you can get you client to turn her hand upside down, this is what is called self leveling and will pull the product to the apex area. Clean the margin around the cuticle and side walls with a clean brush if necessary and cure the nails under the lamp (again doing 2-4 at a time, followed by the thumbs).

*HINT*  Once this stage is complete have a look at the nail from all directions and if you notice any areas that need more product, apply some, it takes a while to get it right in 3 zones, so there is no harm in touching up and perfecting each nail as you go.

1. Wipe any residue off the nails once set, and if you need to lightly buff over with a white block or 180 grit file to even out any lumps or un-even surface do it now, don’t apply to much pressure as you’ll file right through the white gel, this step is purely to give the nails an even finish. Shape and file in the side walls, then brush of any dust and wipe with a gel cleanser.
2. Apply a top coat of finish clear gel, and cure. (2-4 nails at a time and then thumbs) Finish with a final wipe and massage nail oil around the cuticle.

Every client should be given an after-care advice leaflet, so it is an idea to devise your own list and hand them out after the treatment, this way your client can not blame you for not informing them if something is to go wrong with her nails. The advice you have given is written in black and white. Here are some for you to be going on with. 

AFTER-CARE ADVICE

• Inform you of any allergic reactions straight away. And if she needs repairs on the nails to let you know before hand so you can allow sufficient time to repair them in her appointment.

• Leave 2-3 weeks before maintenance appointments.

• Always use a non-acetone polish remover and always use a base coat if applying colour to prevent discolouration and top coat to prolong and protect the polish.

• Make follow up appointment before leaving to avoid disappointment.

• Wear rubber gloves when using strong detergents and bleach.

• Use a cuticle oil/cream daily to condition the enhancement and nail underneath.

• Use a good hand cream.

• Treat your nails as ‘Jewels not tools’.

These are the basic and if your client follows these steps then she will return with lovely looking extensions and healthy natural nails for many years to come.

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Next Step Beauty College are a private training school offering gel nail extension course in over 40 locations nationwide. For more details call the nail college or contact us here

The January 2012 Nail, Beauty and Holistic Course Sale is NOW ON!

Book ANY nail, beauty or holistic course before the 15th January 2012 and get 15% discount using

promotion code: web_jan_12

How to redeem the coupon:

To redeem your coupon simply add a course to your shopping basket and then at the shopping cart/checkout stage enter the code into the promotion code box and click on the validate the code button.

Terms and Conditions:

Promotion not available on kits or products. Website orders only qualify for promotion. One use per order. Promotion open to new and existing students. Standard terms and conditions apply.

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If you are experiencing problems using the coupon code please contact us

Next Step provide a dedicated in-house training course service offering short accredited courses specifically designed to allow salons to expand their knowledge, services and product offerings within the nail, beauty and holistic industry. We are committed to providing salons with in-house courses, which enhance their business and allow the salon to expand their current treatments and service offering.

Our in-house training is provided in your salon allowing salon owners to educate their staff in new techniques, services and products without the costs of having staff travel to complete their training.

Our educators are not only fully qualified lecturers but also have industry experience which provides students with access to a wealth of both theoretical and practical knowhow.

Course insurance and accreditation 

All of our nail, beauty and holistic courses are accredited with BABTAC giving students a recognised qualification, which they can use to gain industry insurance.

Enquire about our in-house training service:

We are delighted to have dedicated salon training advisors on hand to help organise and co-ordinate your training. To speak directly to them please contact us

Our nail, beauty and holistic refresher courses are ideal for students who have previously qualified but for whatever reason need a little more training. We provide a range of nail courses and beauty courses all of which would be ideal.

The nail and beauty refresher courses or refresher training can be very useful if:

• You passed your course some years ago but have not used the qualification
• Have had a break from the nail and beauty industry and want to get back into it
• You have let your nail or beauty skills get slightly “rusty”
• Have maybe lost your confidence

A fully qualified tutor can quickly get you back on track and help you regain those skills and confidence required. The length of the nail or beauty refresher course will be geared to your needs and sometimes all that is needed is a few refresher training lessons, rather than a full blown nail or beauty refresher course.

For more information about our nail and beauty refresher courses contact us.

Next Step Beauty will shortly be launching their online and home learning nail training courses. For more information please signup to our email broadcasts and we will let you know as soon as the online nail  courses become available.

What are Online and Home Learning Nail Courses

The online and home learning nail training courses give students another option when choosing their learning enviroment. The online courses will provide you with everything you need to succeed including a full and detailed course manual, training video’s and direct access to your tutor through email. Alternatively you can book onto our nail courses which we run throughout the UK or take a look at our one to one nail courses.

How do I find out more about the Online and Home Nail Courses

For more information please signup to our email broadcasts and we will let you know as soon as the online nail  courses become available.