In this module are the following Units, a description of each unit is below:
Personal Standards and Practice
In this unit you will learn the importance of personal standards and what is expected of you as a professional working within the industry.
In this unit you will learn the basic hygiene rules to be followed, how to prevent cross infection and contamination, contagious skin condition, what sanitisation and sterilisation are and what methods to use
Effective Communication with Clients
In this unit you will learn about customer and client care, how to build relationships with clients, how to effectively communicate with clients and deal with client dissatisfaction. We will also cover client consultation which is an important aspect for all professionals.
In this unit you will be provided with business ideas, how to price treatments as well as how to work within a salon and as a self employed therapist.
Preparation of the Work Area
In this unit you will learn how to create a comfortable and professional work area covering the four basic principles.
Health & Safety Legislations
In this unit you will learn how to take care of all those who are within your workplace as well as the latest health and safety legislation to ensure you are working with compliance and in safety.
In this unit you will learn the importance of insurance and how to gain it, disposal of waste and data protection act.
Being effective at Work
In this unit you will learn job roles, responsibilities and working relationships as well as communication, effective teamwork and development within job roles
Promoting Products & Services
In this unit you will learn the importance of retail sales, positive product promotion and sales techniques
Retail Specific Legislation
In this unit you will learn all the current legislation specific to retail, product promotion and gaining client feedback
In this unit you will learn the importance of maintaining the reception area, the roles of a receptionist as well as patch testing
Taking Payments & Methods
In this unit you will learn how to deal with different payment methods and taking payments from clients