Customer Support

Customer Support

LOCATION: Besthorpe (near Attleborough), Norfolk
JOB TERM: Permanent
HOURS: 16 – 37.5hrs a week (part time and full time applicants will be considered)
SALARY: £6500 – £16,500 PA + Commision/Performance Bonus

We are actively seeking a passionate and caring customer support agent who thinks outside the box and genuinely want to help our clients.

This is a support position so you will need to be self-motivated, committed, show a willingness to work both as an individual as well as part of a small but successful team as well as being resolute. Clients communicate with you via telephone and email so your communication skills must be excellent through both these channels. You must enjoy your work and creating positive outcomes to problems.

Your Responsibilities

Your responsibilities will include:

• providing help and advice to customers using our products or services
• communicating courteously with customers by telephone and email
• scheduling courses and informing customers when practical training is not able to run whilst working with them to find a suitable and positive alternative
• investigating and solving customers problems, which may be complex or long-standing
• handling customer complaints
• issuing refunds to customers
• keeping accurate records of discussions or correspondence with customers
• producing written information for customers, involving use of our computer packages and software
• implementing customer service procedures, policies and standards
• meeting with managers to discuss possible improvements to customer service
• learning about our products or services and keeping up to date with changes
• Supporting the sales team with providing relevant information to customers and selling where possible

What You Need

To be considered to join our team you will need to have a minimum of the following:

• a strong work ethic and desire to achieve;
• excellent communication skills;
• a positive, confident and determined approach;
• resilience and determination qualities;
• a high degree of self-motivation and ambition;
• the skills to work both independently and as part of a team;
• the capability to flourish in a ambitious environment;
• a good level of numeracy.

How to apply for a position

Before applying please consider if you are suitable for the position. Once you have read through the criteria and are satisfied that you have what it takes to work with the UK’s leading nail and beauty training company please complete the form and a member of our team will be in contact with you.

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